FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to
info@ollieskateshoes.com.
How long does shipping for Ollieskate take?
Order processing time: 2~3 working days.
Logistics transportation time: 7~12 working days.
Total time: 9~15 working days.
Logistics transportation time: 7~12 working days.
Total time: 9~15 working days.
How much is the shipping cost for OlliesKate?
Shipping to US, FR, DE, and CA costs $7; UK and IT $8. Other regions not supported.
Taxes, duties and rates?
OLLIESKATE covers customs fees, duties and taxes. Contact info@ollieskateshoes.com for questions.
What is OlliesKate's return policy?
Contact customer service within 14 days. Sale items & gift cards non-returnable. Shipping not refundable.
What is OlliesKate's return process?
- Email return request with order number.
- Confirm return with support team.
- Return via post office, get tracking number.
- Email package weight and tracking info.
- We inspect returned items within 2 days.
- Refund processed in 3 business days.
What is Ollieskate’s exchange policy?
No exchanges. Please return and place a new order.
How soon will I receive my refund?
Refunds are processed within 3 business days after inspection.
How do I report a quality issue?
Email us immediately at info@ollieskateshoes.com to resolve the issue quickly.
Who bears the return costs?
You bear the return shipping cost. Costs vary by location and carrier.
Unable to find satisfactory answers?
Contact Us