Returns & Refund

Returns & Refund

Please be sure to read this article carefully before ordering from us. When checking out, you need to check that you have read and understood this article (it will be linked on the checkout page).

Return Policy

If you are not satisfied with the item, please contact our customer service within 15 days of receipt to initiate the return process. Therefore, we encourage you to inspect and try on all items as soon as you receive them.

We cannot accept returns on sale items or gift cards.

Please note that shipping charges are non-refundable.

Note:

• All returnable items must be unwashed, unworn, unaltered and in original condition with tags still attached.

• Refunds will be refused if returned merchandise shows obvious signs of wear, washing, alteration, or missing tags.

• If you received promotional gifts with your order and need to return the order, you can keep the gifts.

• Once your return has been shipped back to us, we are unable to resend any items to you. Please ensure that your return package does not contain non-OLLIESKATE items or items that you do not intend to return, as we will not be able to return them to you.

Return process

• Submit a return request: Contact us via email and send your return request to info@ollieskateshoes.com, indicating your order number and reason for return.

• Confirm return request: We will reply to your email within 1 working day to confirm your return request and provide a return address.

• Returns: After receiving the return confirmation, please use the post office to return the item to our address. Once posted, please record the weight of your package and obtain a tracking number.

• Provide package information: After returning the item, please email the package weight and carrier tracking number to customer service (info@ollieskateshoes.com) so that we can track the status of your return.

• Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it complies with our return policy.

• Refund Processing: If the item complies with our return policy, we will process the refund within 3 working days (processing time depends on your payment method and bank). Refunds will be made back to the payment account used to order.

Restocking Fee

We do not charge restocking fees.

Exchanges

We currently do not offer exchanges on any products. If you are not satisfied with an item and require another item, all unsatisfied items will need to be returned and a new order must be placed for the new item.

Return Shipping Charges

Return costs are borne by you. Prices vary by country and shipping company. And you need to confirm the return delivery status yourself.

Refund Details

• For returned items, we refund the price paid for the returned item. We do not refund shipping charges, shipping guarantees or shipping taxes.

• Refunds will only be initiated once the returned package has been scanned and confirmed to have returned to our warehouse. Once scanned and confirmed, the refund will be credited to the original payment method within 2~3 business days (actual processing time depends on your payment method and bank). Once your returned product has been confirmed and your refund has been processed, we will send you a notification via email.

Damaged, Defective, or Mis-Shipped Items

OLLIESKATE will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 15 days of delivery to you.

We are not liable for these issues:

Returned items are lost or damaged on the way back to us. Please keep your receipt with tracking information.

Product damaged due to misuse, misoperation or poor maintenance.